1  A technician is unsuccessful in establishing a console session between a PC and a Linksys integrated router. Both devices have power, and a cable is connected between them. Which two troubleshooting steps could help to diagnose this problem? (Choose two.)
    #Ensure the correct cable is used.
    #Ensure the link status LED on the integrated router is lit.

2  Identify two physical-layer network problems. (Choose two.)
    #hardware failure
    #loose cable connections

3  Only one workstation on a particular network cannot reach the Internet. What is the first troubleshooting step if the divide-and-conquer method is being used?
    #Check the workstation TCP/IP configuration.

4  Which two troubleshooting techniques are suitable for both home networks and large corporate networks? (Choose two.)
    #documenting the troubleshooting process
    #keeping a record of system upgrades and software versions

5  What two items could be checked to verify connectivity between the router and the ISP? (Choose two.)
    #router status page
    #connectivity status as indicated by LEDs

6  When acting as a DHCP server, what three types of information can an ISR provide to a client? (Choose three.)
    #default gateway
    #dynamic IP address
    #DNS server address

7  A customer called the cable company to report that the Internet connection is unstable. After trying several configuration changes, the technician decided to send the customer a new cable modem to try. What troubleshooting technique does this represent?
    #substitution

8  Which troubleshooting method begins by examining cable connections and wiring issues?
    #bottom-up

9  What command is used to determine the location of delay for a packet traversing the Internet?
    #tracert

10 A technician suspects that a Linksys integrated router is the source of a network problem. While troubleshooting, the technician notices a blinking green activity LED on some of the ports. What does this indicate?
    #The ports are operational and are receiving traffic.

11 Which three settings must match on the client and access point for a wireless connection to occur? (Choose three.)
    #SSID
    #authentication
    #encryption key

12 What should a network administrator do first after receiving a call from a user who cannot access the company web server?
    #Ask the user what URL has been typed and what error message displays.

13
Refer to the graphic. What configuration is incorrect in the network shown?
    #The wired connection is the wrong type of cable.

14 A technician is troubleshooting a security breach on a new wireless access point. Which three configuration settings make it easy for hackers to gain access? (Choose three.)
    #broadcasting the SSID
    #using open authentication
    #using the default internal IP address

15
Refer to the graphic. What configuration is incorrect in the network shown?
    #The host IP address is incorrect.

16 Typically, help desk personnel assist end users in which two tasks? (Choose two.)
    #identifying when the problem occurred
    #implementing the solution to the problem

17 Network baselines should be performed in which two situations? (Choose two.)
    #after the network is installed and running optimally
    #after major changes are implemented on the network

18 Which two items should be added to the documentation following a troubleshooting event? (Choose two.)
    #final resolution
    #results of successful and unsuccessful troubleshooting steps

19 A PC is plugged into a switch and is unable to connect to the network. The UTP cable is suspected. What could be the problem?
    #A crossover cable is being used.

20 Which ipconfig command requests IP configuration from a DHCP server?
    #ipconfig /renew

21
Refer to the graphic. The wireless host cannot access the Internet, but the wired host can. What is the problem?
    #The host WEP key is incorrect.

22 How does remote-access software help in the troubleshooting process?
    #Diagnostics can be run without a technician being present at the site.

23 What command is used to determine if a DNS server is providing name resolution?
    #nslookup

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